FAQ & Terms
How long will my order take to arrive?
For our in stock ready to ship items, please allow 2-3 working days for dispatch. For personalised items, please see the banner on our main page which has our current dispatch waiting times. Delivery is on top of dispatch times. If you need an order urgently please send us an email and we will see if we can accommodate a rush order. Please note there may be a fee for rush orders and we only accommodate rush orders if agreed in advance. Please do not place your order and then contact us with a deadline for delivery as we may not be able to accommodate and we don't offer refunds or changes once the order is placed.
Who will my order be shipped with?
We ship all our parcels with Royal Mail and the delivery time is based on the service you chose and checkout, this is on top of the processing time. When you order has been dispatched, you will receive an order with your tracking information. Please download the Royal Mail & Shop app to track your order and receive updates. Please allow 3-5 working days for standard delivery and 1-3 working days for express delivery. Please do not contact us before this time has passed as we are unable to help until the processing & delivery time has surpassed.
Can I cancel my order once it's placed?
Unfortunately, we cannot allow cancellations or changes to orders once they have been placed. We cannot track individual changes to orders & we cannot cancel due to stock being ordered in for you. It is important that you thoroughly check spellings and preferences before purchasing.
Can I return my order?
No, unfortunately we do not offer returns or refunds as per the government regulations on personalised products we do not have to offer refunds or exchanges on our products. They are custom made to order as per your request and therefore you must ensure that you ensure you are happy with the products before purchasing.
If there is a problem with an order please ensure this is reported within 48 hours of receiving your parcel so we can rectify this in a timely manner. We regret that after this time we will not be able to assist with replacements and you will therefore be liable for any returns fees.
Any damaged items need to be returned in the condition received, or this may effect your Statutory Rights.
PR Terms
Any boxes supplied for PR purposes are strictly for the use of promotional purposes. Therefore, by purchasing this box you are agreeing to the following terms:
- You will post 1 x Tik Tok/Instagram reel unboxing the box on delivery show casing the items you have received within 28 days of receipt
- You will post 1 x Tik Tok/Instagram reel of items in use at a hen party event
Failure to post this content will mean that the items need to be paid for in full and therefore, if the reel is not posted within 28 days of receipt an invoice will be sent from the system for payment in full for the items received in the package.
*Competition Terms*
- Prize: The competition prizes will very per competition. The prize for each competition is detailed on the Instagram post promoting the prize. We will often collaborate with other companies. The prizes involved in the competition are individually given by each company and we are not responsible for the other companies and their prizes. All prizes are to be dispatched by the individual companies unless otherwise specified.
- Entry requirements: our competitions are only open to UK residents.
- Entry method: the competition can only be entered on the relevant Instagram post. Once the competition is closed entries will not be counted. Every individual post will detail its closure date and time. There will always be terms for a vote being counted and those will be detailed in the post.
- Ticket terms: The vouchers will be valid for use within 3 months of the competition taking place. Once the 3 months has passed the voucher will expire and is not transferable.
Please note, in line with UK law, as we are unable to accept returns for any products that are personalised, you must ensure you are happy with your order before purchasing. Please see below sizing charts, and sizing charts on listings before purchasing:
Shoe Size
Bikini Bottoms
Bikini Top